Project 1: Client Retention & Business Intelligence Dashboard
- Challenge:
- A high-value client was on the verge of contract termination, frustrated by an ineffective manual reporting process that failed to integrate crucial data (SQL, Search Term reports, Helium 10) and provide clear strategic insights.
- Action (Adaptive Solution):
-
To save the partnership, I independently architected a full-stack BI solution.
- Backend Engine: Developed a backend using Python and Pandas to automate the ingestion, cleaning, and analysis of all required data sources.
- Frontend Dashboard: Created a professional, intuitive Looker Studio dashboard. This key deliverable transformed complex data into simple, actionable visualizations.
- Strategic Engagement: Led a high-stakes meeting where I successfully shifted the client's focus from operational complaints to strategic planning, using the new dashboard to guide the conversation.
- Impact:
-
- Retained a high-value client at a critical breaking point, turning frustration into a renewed, strategic partnership.
- The client praised the solution for providing the insights they "really needed to know."
- Demonstrated the ability to solve a critical business problem single-handedly with a full-stack solution.
Want to see more? Explore my professional journey, Amazon projects, and full technical capabilities: